At the 12th annual Global Telecoms (Glotel) Awards ceremony, Huawei earned the Driving Digital Transformation Award with stc, the Telecoms Excellence Award with Indosat Ooredoo Hutchison (IOH), the Best Digital Transformation Project Award with China Mobile, and the Project Delivery Perfection Award with China Broadnet. Hosted by Telecoms.com — Informa’s telecom industry media, Glotel recognizes companies that make outstanding contributions to the evolution and transformation of the telecom industry. The awards are a testament to Huawei’s and its partners’ innovation and business achievements in the digital transformation landscape.
As AI propels the telecom industry to swiftly enter the era of intelligence, stc and Huawei is building on their existing achievements in digital transformation to further collaborate and innovate through the project ‘AI-oriented platform transformation’. They are reshaping their digital transformation platform with new hardware, cutting-edge software, and innovative architectures to develop a new generation of CEM (Customer Experience Management) systems. This initiative aims to enhance resource utilization, accelerates processing performance, and increases platform intelligence, all in preparation for the advent of the AI era.
The project “IOH Igniting and Accelerating the Transformation to an AI-Native Telco” is based on IOH and Huawei’s remarkable achievements in digital intelligence transformation in the managed service and experience operations. This project greatly improves network availability, quality of experience, and service performance, and brings double-digit year-on-year growth in total revenue, EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), ARPU (Average Revenue Per User), and data traffic. Both mobile and broadband customers grow. OpenSignal, a third-party testing organization, ranked 3 and IM3 (both are service brands of IOH) first in video and game experience. In this project, Huawei helped IOH build a Digital Intelligence Operations Center (DIOC). Serving as the neural center of network operations, the DIOC accelerates IOH’s transformation into a service-oriented operation.
To develop CHBN (Customer, Home, Business, New services), China Mobile, together with its subsidiaries in Guangdong, Hebei, Chongqing, and elsewhere cooperated with Huawei to reshape the agile and converged BSS (Business Support System) platform in the digital intelligence cloud native project. The award-winning project “Sustainable Convergence: China Mobile Builds an Agile Assembled IT Platform for BSS” transformed the IT system architecture, constructed 51 standard components in five core service competence centers, streamlined and shared network-wide capabilities, and transformed the business model to adopt the “supermarket” concept to flexibly assembled products that maximized customer differentiation requirements. This project increases the customer scale and ARPU of China Mobile’s CHBN convergence market segment by more than 30%, and improves the reuse efficiency of service innovation cases by 50%.
China Broadnet, a newly authorized carrier, is the world’s largest co-building and co-sharing MOCN (Multi-Operator Core Network) sites operator. To quickly improve user experience and promote its services, China Broadnet cooperated with Huawei in the winning project “China Broadnet Customer Experience Improvement.” Using Huawei’s SmartCare platform, with low-code development capability combined with big data and AI technologies, the project is fully applied to scenarios such as user perception, user complaints automation, and precision marketing. The high-quality development of users greatly promotes the intelligent transformation of O&M and operation of the broadcast and television network.
